Two typical high-availability (HA) deployments

The most important improvement brought about by Syncplify.me Server! version 5.x is the simplicity with which you can create a true active-active high-availability (HA) set with it.

In fact, as of version 5.x, you don’t have to deploy a database replica-set anymore, which is hard to do and requires at least 5 virtual machines (2 for the SFTP nodes, and 3 for the database); Syncplify.me Server! version 5.x can achieve a totally fault-tolerant, active-active, highly-available deployment with just 2 virtual machines!

Continue reading

How to override permissions on subfolders inside the user’s Home VFS

Syncplify.me Server! version: 5.0.0+

As of version 5.0, Syncplify.me Server! allows to override permissions on sub-folders that are physically contained inside a user’s Home VFS.

Let’s say, for example, that the actual directory structure on disk is the one you see in the picture here below:

Clearly you will want to apply different permissions to the various sub-directories under that root, right? Continue reading

Version 5 maintenance/support subscription explained

As of Syncplify.me Server! version 5.x, we’ve applied a few technical changes in the way the maintenance/support subscription works. Nothing has changed from a philosophical/legal standpoint, only the technology has changed.

Just as before, you need an active maintenance/support subscription to:

  • install updates/upgrades to the software
  • receive customer support
  • be eligible for discounts and special offers

So, what’s new? Continue reading

Everything you need to know about Syncplify.me Server! V5 license codes

In this article we provide a compendium, sort of a FAQ, regarding the most common questions and pieces of knowledge that every Syncplify.me Server! user should know about the new version 5.x licensing system. So here we go:

What’s the license code format?

V5 license codes look like this: V5XX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX

Will my old (V4, V3, …) license code work if I upgrade to V5?

Continue reading

How to upgrade Syncplify.me Server! from V4 to V5

The video here below shows the recommended procedure to upgrade your Syncplify.me Server! from version 4.x to the new version 5.x.

This article assumes you’ve already read and understood the following 2 knowledge base articles, before you attempt the upgrade process:

It is recommended, before upgrading to v5.x, to make sure that you’re running the latest version 4, which is v4.2.5.

Also, it should go without saying (but we say it anyway), that prior to any major upgrade like this you should always make sure to take a snapshot or a full backup of the machine/VM running your existing version. This way, should anything go wrong during the upgrade, you can always go back to your old v4.x in no time.

Last but not least, the “magic URL” mentioned in the video, the one to backup your old v4.x configuration is:

 

Syncplify.me Server! v5: how to add a node/server to a high-availability (HA) set

This article embeds a video that shows how to add an additional node/server to an existing Syncplify.me Server! v5, turning it into a high-availability (HA) deployment.

This video only deals with the addition of the second node, we strongly recommend you to also check out this other article to learn how to deploy the first node.

How to install Syncplify.me Server! v5

This article embeds a video that shows how to install Syncplify.me Server! version 5.x either as a single standalone server or as the first node of a high availability deployment.

Now that you’ve set up your Syncplify.me Server! v5 as a standalone server, we suggest you check out this other article to learn how to add a second node and turn your SFTP server into a high-availability set.

FAQ: How to receive support from Syncplify?

Occasionally our users ask us what their support options are. This article is intended to provide a clarification on that topic.If you are using the Free Edition of our products you can:

In addition to that, if you are still using the free edition for evaluation purposes and you intend to buy once your issue is resolved, you may also:

And, of course, if you are a registered customer with a valid and active support subscription, you are welcome to:

Why did my license revert back to FREE?

Occasionally we receive emails from customers whose paid license has reverted back to “free” or “freeware” mode, and they ask us why that happened.

To reduce the phenomenon of software piracy, Syncplify.me Server! binds its licenses to a so-called System-ID upon their activation. This means that, once a license has been activated, it is bound to that System-ID forever, unless we reset it (thus allowing activation on a new machine or VM).

You can find your System-ID in the License page of the SuperAdmin web interface:

Continue reading

How to: SFTP authentication via one-time passwords (OTP)

Syncplify.me Server! version: 5.0.0+

Occasionally our customers¬†ask if it’s possible to implement some form of one-time password (OTP) authentication for their SFTP users. Considering the complexity of the SSH authentication scheme, such task is definitely not trivial. To ease the process, Syncplify.me Server! V5 adds two new event-handlers and several functions to the scripting framework. This article explains how to use them to accomplish OTP authentication over SFTP. Continue reading

Haven't found the answers you were looking for?Ask us your question!