Maintenance/support subscription explained

Every time you purchase a Syncplify software product, you get (included with your first purchase) a 1-year maintenance/support subscription. But what is it exactly?

It’s a yearly subscription that entitles all of our customer to the following:

  • All updates/upgrades to all minor and major versions released during the subscription coverage period
  • Email support, documentation and knowledge base
  • Remote assistance support (up to 3 incidents a year)

Given the above, it is therefore important to understand what incidents are:

  • if the software is misbehaving, or you have identified a bug, that is an incident
  • if you simply don’t know how to do something, that’s not an incident, and we kindly ask you to – please – read the documentation and search the knowledge base before contacting our support team (we’re deeply grateful for your understanding )

The first year of subscription is included in your first software purchase at no additional cost, and renews automatically year-by-year, after the first year. If you don’t like the automatic renewal you can disable it at any time after your purchase by logging into the account that PayPro (our e-commerce partner) gives you. if you do so, no charges will be applied unless you decide to manually renew it. You may also disable it before you purchase by clicking on the little orange calendar icon.

The cost for a maintenance/support subscription is 20% of the original cost you paid to buy the license. So, for example, if you buy a single BASIC license ($199) your annual optional subscription cost (starting from the second year) will be $39.80; another example: if you buy 2 FTP Script! licenses ($49 each, total $98) your annual optional subscription cost (starting from the second year) will be $19.60 ($9.80 * 2).

SFTP Server on Windows 10

This article refers to Syncplify.me Server! v4.0, which – at the time the article is being written – is still in beta, and is not yet available for purchase by customers. The purpose of this article is to inform our users about some important upcoming features.

In an effort to be always few steps ahead of the competition, we are making sure the upcoming Syncplify.me Server! v4 plays well with the new version of Microsoft’s operating system. So when you have to choose your next SFTP server for Windows 10, you know where to go. Continue reading

Syncplify.me Server! v4: high speed and savvy RAM usage

This article refers to Syncplify.me Server! v4.0, which – at the time the article is being written – is still in beta, and is not yet available for purchase by customers. The purpose of this article is to inform our users about some important upcoming features.

The development team is running some final tests on the core engine of the upcoming Syncplify.me Server! v4, and we’re witnessing amazing results.

Long story short, the brand new core engine of version 4.0 is not only much (much!!) faster than any previous version, but it uses on average half of the RAM! See the following screenshot of the Task Manager taken from one of our test systems: Continue reading

FTP Script! v3 is coming!

While working on the new version of our flagship product, Syncplify.me Server! v4, we have not forgotten our many FTP Script! users. Our team has been working hard on the brand new major version, and we’re now happy to announce that in few days Syncplify.me FTP Script v3.0 will be released.

The main limitation of version 1 and 2 was its single-threaded architecture. Although ideal for unattended file transfer operations, the single thread may become a significant performance hurdle when it comes to uploading or downloading a massive amount of small files.

Therefore all upload/download operations in FTP Script! v3 are now multi-threaded, and you can decide how many concurrent upload/download threads will be used in each transfer operation, and even change it multiple times within a single script. Continue reading

Syncplify.me Server!: 2 million file transfers in 24 hours

This article refers to Syncplify.me Server! v4.0, which – at the time the article is being written – is still in beta, and is not yet available for purchase by customers. The purpose of this article is to give our users an idea of the performance level of the upcoming version.

A considerable amount of Syncplify customers are large and very-large enterprises, and – as you can guess – some of them need a secure file transfer server that can sustain a tremendous amount of sessions for a very long period of time.

Syncplify.me Server! v3.x, with its HA (High Availability) deployment specific configuration was already ahead of the competition in many ways, but some of our customers needed something even more powerful. Therefore we have engineered our Syncplify.me Server! v4.0 to be our most reliable and heavy-load bearing version ever.

Continue reading

Project codename: Foundation

More frequently than expected we receive questions from our users relative to the “codenames” of the various editions of our Syncplify.me Server! software. Since now our version 3 is solid enough to allow us to fully focus on version 4 development, we think this is a good time to answer that question, and give our readers few more details regarding what to expect in the upcoming new major version. Continue reading