How to: fix a white-list or safe-list suddenly empty

Syncplify.me Server! version: 4.0.0-4.1.4

Occasionally users report that their white-list or safe-list in the web management interface suddenly shows up as “empty” and they cannot add any more IP addresses or networks to it. That bug was already previously documented in our knowledge base, and has been resolved/fixed as of version 4.1.5.

The misbehavior is caused by the fact that an Admin has added the same IP or network twice to the list(s).
Upgrading to the latest version will prevent Admins from adding any more duplicates… but it does not sanitize the existing lists, so you will still have to “clean” your lists manually before you can see them again.

In order to manually “sanitize” the list(s), please do the following:

    1. Close all browser windows
    2. Open a CMD (command prompt)
    3. Change directory to the folder where Syncplify.me Server! is installed
    4. If you wish to sanitize the white-list, type:

    1. If you wish to sanitize the safe-list, type:

  1. The above commands will reset your white-list and safe-list to a single item: 127.0.0.1.

Once that’s done, you can use the web app to re-add all the other IPs and networks. And please don’t forget to upgrade your Syncplify.me Server! to the most recent version, so that this issue doesn’t happen again, thank you.

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