FAQ: How to receive support from Syncplify?

Occasionally our users ask us what their support options are. This article is intended to provide a clarification on that topic.If you are using the Free Edition of our products you can:

In addition to that, if you are still using the free edition for evaluation purposes and you intend to buy once your issue is resolved, you may also:

And, of course, if you are a registered customer with a valid and active support subscription, you are welcome to:

Syncplify.me Server! v3: a real-life user experience

During the final stages of development of Syncplify.me Server! v3, we’re working very closely with our beta testers, which have been selected among our customers that have particularly high technical skills. The following is a brief interview to one of them.

Please, tell us something about yourself and your company

My name is Izzy Goldstein and I am the CTO at TeleGo – Here at TeleGo we specialize in online IP communications, our core business is providing phone systems as a service, but we also sell fiber-based Internet connections, and a wide variety of communication-related services such as PRI and MPLS and managed voice to our customers. TeleGo is rapidly growing, and quickly becoming a one-stop shop for all your business communications needs.


How did you find out about Syncplify.me Server!?

We were looking for a SFTP server solution to use as a backup target for our PBX phone systems, so we’ve actively been searching, downloading, installing and comparing several solutions. Syncplify.me Server! is one of them. After a thorough comparison we elected to use Syncplify.me Server! not just because it’s a good software, but also because the customer support is truly outstanding.

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