Why did my license revert back to FREE?

Occasionally we receive emails from customers whose paid license has reverted back to “free” or “freeware” mode, and they ask us why that happened.

To reduce the phenomenon of software piracy, Syncplify.me Server! binds its licenses to a so-called System-ID upon their activation. This means that, once a license has been activated, it is bound to that System-ID forever, unless we reset it (thus allowing activation on a new machine or VM).

You can find your System-ID in the License page of the SuperAdmin web interface:

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Syncplify.me Server! v4: new license code format

Syncplify.me Server! version: 4.0.0+

This is a little, yet relevant, difference between Syncplify.me Server! v3 and v4.┬áVersion 3’s license codes were composed of 3 chunks of 4 digits each (ex: 1234-1234-1234) while the new v4 features license codes composed of 4 chunks of 4 digits each (ex: 1234-1234-1234-1234).

This means that v3 licenses are not compatible with v4. If you are an existing customer with an active support/maintenance and upgrade protection subscription, you will still need to contact us (before upgrading from v3 to v4) in order to request your new v4 license code. As usual, all v3 customers with an active subscription will be entitled to a FREE upgrade to v4.