Syncplify.me Server! v4.0.34 released

We have just released version 4.0.34 of our Syncplify.me Server! software. This version features the following improvements:

  • Fixed: white-list rejection handling in the FTP(E/S) protocol handler (SFTP was not affected)
  • Improved: license persistence in complex virtual environment featuring partially dynamic virtual hardware (Warning: upgrading to 4.0.34 from any previous version will invalidate your license, so please if you are a customer – before you upgrade – contact us to request a license reset)

Note: if after the update you notice any unexpected behavior in the web interface, just hit Ctrl-F5 in your browser; that will force the browser to reload the page as well as all back-end scripts and update the ones that may have been cached from previous versions of the software.

As usual you can download this new release from our website.

Why didn’t I receive a reply to my support request email?

Here at Syncplify we take your support requests very seriously, and we always reply. Usually within 2-4 hours, and never beyond the second business day.

Sometimes, though, the requester does not receive our reply. Here’s a list of some of the most common causes:

1) Wrong requester e-mail address

Believe it or not, the most common reason for not receiving a reply from our support team is that you have mistyped your own email address while filling in the support request form. If you type john.doe@gmil.com (instead of gmail.com) we hit the “reply” button, and then get an “undeliverable” back from the server.

2) Your antispam rejects our reply

Sometimes we spend a lot of time typing a reply, just to find out that when we finally hit “send”, we receive an error like this:

554 5.7.1 <support@syncplify.me>: Sender address rejected: Blocked by this recipient

If you send us a support request, and wish to receive our reply back, please, make sure your antispam is not rejecting emails coming from the syncplify.me domain name. We never spam anyone, so whitelisting our domain name is a safe choice. Continue reading