FAQ: How to receive support from Syncplify?

Occasionally our users ask us what their support options are. This article is intended to provide a clarification on that topic.If you are using the Free Edition of our products you can:

In addition to that, if you are still using the free edition for evaluation purposes and you intend to buy once your issue is resolved, you may also:

And, of course, if you are a registered customer with a valid and active support subscription, you are welcome to:

Configuring SSL/TLS security for the Web/REST Service

While SSL/TLS security configuration for the FTPS protocol is entirely self-contained, Syncplify.me Server!’s Web/REST service relies on Windows’ HTTP.SYS subsystem, which is the same subsystem IIS is based on, and therefore its security configuration has to be made at operating system level.

In order to ease the process we recommend Natarc’s IISCrypto, a free and powerful utility that helps achieving the task with just a few mouse clicks. Continue reading

Syncplify.me Server! v4.0.9 released

We have just released version 4.0.9 of our Syncplify.me Server! software. This version features the following improvements:

  • Added brand new “zero configuration” option to the HTTP/REST Configuration Wizard
  • Added auto-selection of an alternate port for the HTTP/REST service if 443 is busy (without overwriting your IIS certificate)
  • Fixed a bug in Active Directory Group support (also read this article)
  • Fixed a stability bug in the REST API service which was affecting only Windows 2012 R2

As usual you can download this new release from our website.

Can I run Syncplify.me Server!’s HTTP REST API on port 443?

Syncplify.me Server! version: 4.0.0+

During the installation process of Syncplify.me Server! v4.x (or greater) you will be asked the IP address and port to which the new HTTP REST API service should bind. While in most cases 0.0.0.0 (all interfaces) is a safe choice for the IP address, it is important to carefully choose a port.

In order to help you choose, we have prepared a very easy diagram. Just answer the questions on the diagram, and you’ll know which port (not) to use.

HTTPS Port Choice

This said, in order to limit automatic probes (bots), choosing a non-standard port is probably always the safest way to go.

Syncplify.me Server! v4: manageable via JSON REST web service

Syncplify.me Server! version: 4.0.0+

Getting closer and closer to the early availability of Syncplify.me Server! v4, we think it’s time to share with our customers one of the biggest new features they can expect to find in the upcoming major version: a secure (authenticated) JSON REST web service that allows granular management and configuration of the server, user database, blacklist, and every other aspect.

Continue reading

Haven't found the answers you were looking for?Ask us your question!