Version 5 maintenance/support subscription explained

As of Syncplify.me Server! version 5.x, we’ve applied a few technical changes in the way the maintenance/support subscription works. Nothing has changed from a philosophical/legal standpoint, only the technology has changed.

Just as before, you need an active maintenance/support subscription to:

  • install updates/upgrades to the software
  • receive customer support
  • be eligible for discounts and special offers

So, what’s new? Continue reading

Everything you need to know about Syncplify.me Server! V5 license codes

In this article we provide a compendium, sort of a FAQ, regarding the most common questions and pieces of knowledge that every Syncplify.me Server! user should know about the new version 5.x licensing system. So here we go:

What’s the license code format?

V5 license codes look like this: V5XX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX

Will my old (V4, V3, …) license code work if I upgrade to V5?

Continue reading

Maintenance/support subscription explained

Every time you purchase a Syncplify software product, you get (included with your first purchase) a 1-year maintenance/support subscription. But what is it exactly?

It’s a yearly subscription that entitles all of our customer to the following:

  • All updates/upgrades to all minor and major versions released during the subscription coverage period
  • Email support, documentation and knowledge base
  • Remote assistance support (up to 3 incidents a year)

Given the above, it is therefore important to understand what incidents are:

  • if the software is misbehaving, or you have identified a bug, that is an incident
  • if you simply don’t know how to do something, that’s not an incident, and we kindly ask you to – please – read the documentation and search the knowledge base before contacting our support team (we’re deeply grateful for your understanding )

The first year of subscription is included in your first software purchase at no additional cost, and renews automatically year-by-year, after the first year. If you don’t like the automatic renewal you can disable it at any time after your purchase by logging into the account that PayPro (our e-commerce partner) gives you. if you do so, no charges will be applied unless you decide to manually renew it. You may also disable it before you purchase by clicking on the little orange calendar icon.

The cost for a maintenance/support subscription is 20% of the original cost you paid to buy the license. So, for example, if you buy a single BASIC license ($199) your annual optional subscription cost (starting from the second year) will be $39.80; another example: if you buy 2 FTP Script! licenses ($49 each, total $98) your annual optional subscription cost (starting from the second year) will be $19.60 ($9.80 * 2).