Syncplify may drop 32-bit/legacy support in future versions

Almost 7 years ago, Microsoft has dropped support for 32 bit versions of their server operating system; in fact, as of Windows Server 2008 R2 only 64-bit server OSs have been released by Microsoft. Later, support for 32-bit versions of server OSs has been dropped, so we can safely say that – today – only 64-bit versions of Windows Server are available and supported.

MongoDB (the database we use as a back-end to Syncplify.me Server!) is considering a similar choice. And even though they still support 32 at the time this article is being written, their 32 bit version comes with limitations that make it unsuitable for large-scale deployments.

Furthermore, according to our license database, only about 1% of our customers are still using 32-bit versions of our software, and less than 0.2% of them have active support and maintenance subscriptions. Simply put, almost nobody is using 32-bit versions of our software anymore.

For all of the above reasons, Syncplify’s management is currently considering the possibility to drop 32-bit support in future versions of our flagship software (Syncplify.me Server!) and possibly all other software titles we design and develop.

Syncplify.me Server! v4.0.7 released

We have just released version 4.0.7 of our Syncplify.me Server! software. This version features the following improvements:

  • Fixed few glitches in the SuperAdmin (SA) interface relative to High-Availability (HA) deployments
  • Better support for Internet Explorer (still not the recommended browser though)

We will also soon support older operating systems (Windows XP, Server 2003 and 2003R2, Vista). We will post a notice here on the knowledge base as soon as legacy OS installers are made available.

As usual you can download this new release from our website.

Why didn’t I receive a reply to my support request email?

Here at Syncplify we take your support requests very seriously, and we always reply. Usually within 2-4 hours, and never beyond the second business day.

Sometimes, though, the requester does not receive our reply. Here’s a list of some of the most common causes:

1) Wrong requester e-mail address

Believe it or not, the most common reason for not receiving a reply from our support team is that you have mistyped your own email address while filling in the support request form. If you type john.doe@gmil.com (instead of gmail.com) we hit the “reply” button, and then get an “undeliverable” back from the server.

2) Your antispam rejects our reply

Sometimes we spend a lot of time typing a reply, just to find out that when we finally hit “send”, we receive an error like this:

554 5.7.1 <support@syncplify.me>: Sender address rejected: Blocked by this recipient

If you send us a support request, and wish to receive our reply back, please, make sure your antispam is not rejecting emails coming from the syncplify.me domain name. We never spam anyone, so whitelisting our domain name is a safe choice. Continue reading

Maintenance/support subscription explained

Every time you purchase a Syncplify software product, you get (included with your first purchase) a 1-year maintenance/support subscription. But what is it exactly?

It’s a yearly subscription that entitles all of our customer to the following:

  • All updates/upgrades to all minor and major versions released during the subscription coverage period
  • Email support, documentation and knowledge base
  • Remote assistance support (up to 3 incidents a year)

Given the above, it is therefore important to understand what incidents are:

  • if the software is misbehaving, or you have identified a bug, that is an incident
  • if you simply don’t know how to do something, that’s not an incident, and we kindly ask you to – please – read the documentation and search the knowledge base before contacting our support team (we’re deeply grateful for your understanding )

The first year of subscription is included in your first software purchase at no additional cost, and renews automatically year-by-year, after the first year. If you don’t like the automatic renewal you can disable it at any time after your purchase by logging into the account that PayPro (our e-commerce partner) gives you. if you do so, no charges will be applied unless you decide to manually renew it. You may also disable it before you purchase by clicking on the little orange calendar icon.

The cost for a maintenance/support subscription is 20% of the original cost you paid to buy the license. So, for example, if you buy a single BASIC license ($199) your annual optional subscription cost (starting from the second year) will be $39.80; another example: if you buy 2 FTP Script! licenses ($49 each, total $98) your annual optional subscription cost (starting from the second year) will be $19.60 ($9.80 * 2).