How to: fix a white-list or safe-list suddenly empty

Syncplify.me Server! version: 4.0.0-4.1.4

Occasionally users report that their white-list or safe-list in the web management interface suddenly shows up as “empty” and they cannot add any more IP addresses or networks to it. That bug was already previously documented in our knowledge base, and has been resolved/fixed as of version 4.1.5.

The misbehavior is caused by the fact that an Admin has added the same IP or network twice to the list(s).
Upgrading to the latest version will prevent Admins from adding any more duplicates… but it does not sanitize the existing lists, so you will still have to “clean” your lists manually before you can see them again. Continue reading

Syncplify.me Server! v4.1.5 released

We have just released version 4.1.5 of our Syncplify.me Server! software. This version features the following improvements:

  • Improved: added the possibility to use IP ranges (ex: 10.1.1.17-10.1.1.34) in blacklist, whitelist, and safelist
  • Fixed: white-list and safe-list now automatically handle duplicates gracefully

Warning: upgrading to this version from any version prior to 4.0.34 will invalidate your license, so please if you are a customer – before you upgrade – contact us to request a license reset.

Note: if after the update you notice any unexpected behavior in the web interface, just hit Ctrl-F5 in your browser; that will force the browser to reload the page as well as all back-end scripts and update the ones that may have been cached from previous versions of the software.

As usual you can download this new release from our website.

Syncplify.me Server! v4.0.34 released

We have just released version 4.0.34 of our Syncplify.me Server! software. This version features the following improvements:

  • Fixed: white-list rejection handling in the FTP(E/S) protocol handler (SFTP was not affected)
  • Improved: license persistence in complex virtual environment featuring partially dynamic virtual hardware (Warning: upgrading to 4.0.34 from any previous version will invalidate your license, so please if you are a customer – before you upgrade – contact us to request a license reset)

Note: if after the update you notice any unexpected behavior in the web interface, just hit Ctrl-F5 in your browser; that will force the browser to reload the page as well as all back-end scripts and update the ones that may have been cached from previous versions of the software.

As usual you can download this new release from our website.

Syncplify.me Server! v4.0.26 released

We have just released version 4.0.26 of our Syncplify.me Server! software. This version features the following improvements:

  • Fixed: several Command-Line Interface (CLI) inline help topics
  • Fixed: WhiteList and SafeList now automatically sanitize duplicates
  • Fixed: virtual server configuration bug that was affecting the FREE edition

Note: if after the update you notice any unexpected behavior in the web interface, just hit Ctrl-F5 in your browser; that will force the browser to reload the page as well as all back-end scripts and update the ones that may have been cached from previous versions of the software.

As usual you can download this new release from our website.