Version 5 maintenance/support subscription explained

As of Syncplify.me Server! version 5.x, we’ve applied a few technical changes in the way the maintenance/support subscription works. Nothing has changed from a philosophical/legal standpoint, only the technology has changed.

Just as before, you need an active maintenance/support subscription to:

  • install updates/upgrades to the software
  • receive customer support
  • be eligible for discounts and special offers

So, what’s new?

Now your license code (that you receive when you buy the software) also includes the expiration date of your maintenance/support subscription. This means that, if you have an active subscription that renews annually, every year you will receive a new license code, and you will have to log into your SuperAdmin interface and activate it, in order to update the expiration date of your maintenance/support subscription.

Please keep in mind that if you don’t have an active maintenance/support subscription, installing a newer version of the software will revert your license back to “free mode”, which has limitations, namely your server will only accept a single client connection at a time.

It is, therefore, of paramount importance that you keep your maintenance/support subscription active, and that you input the new license code into your software every year when your subscription renews.

Licenses are perpetual if you never update/upgrade the software, so maintenance/support subscriptions are not mandatory. But we strongly encourage our customers to keep an active subscription so that they can always install the most recent version of the software.

Thank you.

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